TERMS & CONDITIONS
Why are these Terms of Sale important?
By submitting an order for any Beer, Cider, Wine and gourmet products to Tall Timbers, you agree to be bound by these Terms of Sale. An agreement is formed when Tall Timbers accepts your order in accordance with these Terms of Sale.
You may only purchase alcohol from Tall Timbers Manjimup if you are aged 18 or above. Tall Timbers Manjimup supports the responsible service of alcohol.
How do I register and set up my account?
You may only purchase Beer, Cider & Wine products directly from Tall Timbers if you have a registered account. This requires you to register your name and contact details with Tall Timbers. You can do this on our website
Where you have a username and password as a part of your account registration with us, you are responsible for keeping your username and/or password secure. We will assume that anyone using your username and/or password is authorised by you. You have the opportunity to reset or recover your password at any time through the website or by contacting our customer service team by email or by telephone on 9777 2052
You must not use false or misleading information when registering your account details. You are also responsible for updating your details if they change. Tall Timbers is not responsible for any loss or damage you may suffer because you have not provided accurate, complete and up to date information.
How can I place an order?
You can place an order to purchase Beer, Cider, Wine and gourmet products from Tall Timbers by selecting the appropriate tab on our website and completing and submitting the online order form (including your name, email, delivery address and valid credit card details).
When placing an order with Tall Timbers via the website, you confirm that all the details that you have provided in completing the order and offer to purchase the liquor are true and correct. It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.
You agree that once an order to purchase is placed via the Tall Timbers website, it is subject to verification and acceptance by the Tall Timbers Customer Service Team located at Tall Timbers offices at Manjimup. If there are any issues with your order, the Customer Service Team will contact you on the contact details you have provided to discuss and resolve the issue. Once your offer to purchase has been verified and accepted, our Customer Service Team will instruct the warehouse to despatch the order to your provided delivery address. Any orders that our Customer Service Team determines do not comply with the conditions of these Terms of Sale will be rejected and your money refunded.
How do I pay?
Unless stated otherwise, all prices shown on our website, in Tall Timbers advertising or other communications from Tall Timbers are in Australian dollars.
You must pay for your order of our Beer, Cider, Wine and gourmet products at the time you place your order. You may pay using a MasterCard or Visa. In addition to the price of the Beer, Cider & Wine products, you must pay the specified delivery charges and all taxes, including Beer, Cider & Wine and services tax, which Tall Timbers is required to collect from you.
Tall Timbers will deduct all amounts owing at the time of processing your order. If we are unable to deduct from your credit card the total amount owing to us in one transaction, we may process any number of transactions on your credit card until the total amount owed to us is paid.
Prices shown on our website, in Tall Timbers advertising or other communications (except direct mail to you) are subject to variation without notice to you. Tall Timbers will, however, honour any price advertised on our website, in Tall Timbers advertising or other communications unless the price advertised is the result of an error by Tall Timbers or any of its agents, employees or subcontractors. In the event that Tall Timbers advertises a “flash sale” that offers reduced pricing of our Beer, Cider, Wine or gourmet products for a limited period, you must purchase the Beer, Cider, Wine or gourmet products during the specified offer period to be entitled to the “flash sale” prices.
As Truffle is a naturally farmed product there may be rare occasions where we are unable to meet the anticipated demand or agreed deliveries.
- HOLD – we will hold the order until all items are available. We will update you with an ETA on any undelivered Truffle orders.
- CALL OR EMAIL YOU TO DISCUSS – we’ll do just that. If Truffle is out-of-stock we’ll give you a call to discuss how to handle the missing item, and provide some available substitutes for you or an ETA on when we expect to receive the missing item again.
- CANCEL – If we are unable to deliver on the agreed date you will always be entitled to a full refund.
We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition, we carefully pack them in an insulated Styrofoam box with dry ice, or frozen gel packs, depending on the products included in the order. This packaging is designed to maintain full product freshness while in transit.
Our stringent packing methods and temperature control packaging allows our products to remain fresh and in their original condition even if ambient temperatures reach 40 degrees. In situations where these temperatures may be exceeded we reserve the right to delay the delivery.
All orders that include perishable items require Overnight shipping. We strongly encourage that you or someone else be available at the delivery address to sign for the package and refrigerate perishable items upon delivery. You may choose for the package to be left at your door, but we cannot take responsibility should the items spoil while being left at your door. To safeguard against unforeseen and unlikely delays in the transportation process, part of the product may be frozen to preserve freshness. Some products have been subjected to thermal treatment to preserve their freshness and taste.